Leader within the second-hand gross sales market, Vinted invoices on every transaction, underneath the tendentious identify of “Buyer protection”, a so-referred to as non-compulsory fee, the quantity of which solely seems on the time of fee. the affiliation considers it a misleading enterprise observe. The formal discover despatched by the UFC-Que Choisir didn’t make Vinted take heed to motive, the affiliation is due to this fact launching a group action at this time against the Lithuanian large earlier than the Judicial Court of Paris, to acquire the reimbursement of those prices unduly invoiced since 2016.
A so-referred to as OPTIONAL COMMISSION THE AMOUNT OF WHICH APPEARS ONLY AT THE TIME TO PAY!
This fee is introduced by Vinted as non-compulsory however it’s actually obligatory. No checkbox has been offered for customers to select this selection. There is not any performance to refuse, deactivate or delete it. The utility’s 5 million each day distinctive guests are confronted with a fait accompli: the choice just isn’t one.
This fee can be cleverly camouflaged. It doesn’t seem as such however solely underneath the tendentious identify of “Buyer Protection”, and its paying nature is barely displayed on the final stage of the transaction, earlier than disappearing.
- when the quantity of “Buyer Protection” lastly seems, it’s drowned within the mass of data and relegated to the background as a result of presence of the inexperienced “PAY” button, and
- as soon as the transaction is finalized, the quantity of “Buyer Protection” disappears, solely the value of the product and the quantity of delivery prices stay displayed on the appliance.
MILLIONS OF CONSUMERS ARE HARMED
Millions of individuals are affected by the tendentious practices of Vinted: with 5 million distinctive guests per day and greater than 16 million distinctive guests per thirty days, Vinted is available in 4e place within the rating of probably the most visited e-commerce websites and purposes in France.
Compared to the 37 million members of Vinted in Europe and to the operations carried out in 13 international locations, the sums generated by the undue invoicing of this fee are colossal.
THE UFC-QUE CHOOSE SAYS STOP
For UFC-Que Choisir, the practices applied by Vinted are on the one hand deceptive and alternatively represent breaches of the pre-contractual data obligations to which Vinted is topic.
Faced with quite a few experiences from customers, the UFC-Que Choisir has given discover to Vinted to make important adjustments regarding its fee. But Vinted having maintained its place, our affiliation is due to this fact now assigning Vinted to the Paris Judicial Court for:
- sanction these unlawful practices, and
- permit all aggrieved customers to acquire reimbursement of sums unduly invoiced by Vinted
Consumers who’re victims of Vinted’s practices, denounced by UFC-Que Choisir, might be knowledgeable of the progress of this case by clicking on this link.