Voracious actors, prepared to do something to get better the sums due, even when it means utilizing harassment and placing the shopper’s head. Here is the portrait of assortment corporations depicted by a research, revealed this Thursday by UFC-What to choose. According to 400 information studied by the shopper affiliation, experiences regarding the actions of assortment corporations elevated by 15%. “French households are thrown into the pasture of these companies with scandalous practices. All because of the recklessness of the banks! »Denounces Matthieu Robin, project manager at the UFC-Que Choisir.
Nearly 1,700 euros per borrowing household
This increase in litigation finds its source, according to the study, in the explosion of unpaid loans. As of June 2020, they reached 22 billion in France, according to the European Banking Authority (EBA), all credits combined (consumption and real estate). This is 1.6% more than in December 2019. This represents nearly 1,700 euros per borrowing household, or nine times more than in Germany (191 euros). “It’s no wonder. With the impact of the economic crisis, individuals are encountering difficulties in repaying their loans taken out before the Covid, ”explains Estelle Brack, founding father of the KiraliT technique agency and economist specializing in banks.
Faced with this shortfall, and the prices it generates, the banking networks resell these so-called “rotten” credit at a ridiculous value to exterior corporations, most frequently restoration corporations. “Banks prefer to free themselves from internal procedures which involve mobilizing human resources,” explains Thierry Gingembre, president of the National Union of Collection and Commercial Information Firms (ANCR).
Free up financial institution stability sheets for the restoration
This apply, authorized and present, is about to improve in the months to come. Last December, in truth, the European Central Bank (ECB) issued a directive on these “non-performing loans” (Editor’s observe: non-performing loans) to encourage banks to resell them to third events. “This aims to clear the balance sheet of banks so that they are able, in the coming months, to issue loans to businesses to revive the economy,” Estelle Brack analyzes.
This new “market” for debt buying corporations may weigh up to 7 billion euros in 2021. “It’s a godsend for them! They do not hesitate to put pressure, or to offer repayments impossible to assume by the borrower. The sector must be cleaned up to avoid abuses, ”argues Michel Guillaud, president of France Conso Banque, a shopper affiliation specializing in relations with banks.
This is exactly the topic of negotiations carried out at European stage with all the gamers. In the future, debt repurchase corporations might be compelled to connect the deed of task after they come into contact with the borrower. They must also be obliged to be sure that the family is in a position to meet the compensation of the proposed installments.
Better assist for debtors in problem
“In practice, this is already the case since we have no interest in proposing a schedule that the individual cannot reimburse, otherwise we are not remunerated, underlines Thierry Gingembre. We are not stalkers. If there are drifts, they are individual. It is better to deal with us, than with justice after a procedure initiated by a bank. “
In the eyes of the UFC-What to Choose, it’s best to avoid both. Matthieu Robin calls on the banking networks to “better support” debtors in problem. The undertaking supervisor factors out that “solely 30%” of banks offer credit restructuring. For its part, the French Banking Federation affirms that the mobilization of banks “isn’t weakening” to help their customers overcome “the difficulties ensuing from the well being disaster”.