Indignant at a mission which finally ends up legitimizing the harassment of which customers are victims, and whereas ready to acquire the prohibition of phone canvassing with out specific consent, our associations name for the institution of a strict framework permitting them to refuse these calls.
Between customers who hesitate to choose up, those that have completely disconnected their cellphone and people who are victims of disputed gross sales, exasperation is at its peak in the face of phone canvassing, as evidenced by the mobilization of the 450,000 customers who signed the petition to ban this plague.
While ready to require professionals to acquire the consent of customers to canvass them by phone, a system that has proved its price overseas, our associations have obtained progress by regulation to scrub up the sector.
Bloctel, the opposition listing, has been strengthened by limiting its exemptions. Unlawful solicitations (non-consultation of Bloctel, theft of a phone identifier, and so on.) at the moment are punished by dissuasive fines.
Canvassing for vitality renovation and the apply of “one call, one contract” in insurance coverage at the moment are prohibited. Finally, a decree, topic to session, should specify the phrases of this gross sales method (instances, days and frequency of calls).
While phone canvassing has elevated with the well being disaster, the Government could be anticipated to make use of its prerogative to ascertain intransigent guidelines to ensure the peace of customers.
His mission, nonetheless, permits slots of greater than fifty hours of calling per week, over six days. From Monday to Friday, prospecting might be licensed from 9 a.m. to 7 p.m. and from 10 a.m. to six p.m. on Saturdays, with just one and two hours of respite respectively at midday.
If that weren’t sufficient, the Government’s plan validates the worst pressures suffered by customers, particularly the most susceptible. Indeed, even when they do not want the industrial proposal from the first name, the direct vendor of the similar firm might be licensed to name them as much as 4 instances in complete throughout the similar month, that’s to say as soon as per week.
This tolerance is all the extra unacceptable because it constitutes an virtually clean examine for professionals, akin to these in the provide of vitality or family work, which nonetheless escape any sectoral framework.
Determined to struggle in opposition to the scourge of phone canvassing, the associations ADEIC, AFOC, ALLDC, CSF, CNAFAL, CNAFC, CLCV, Familles de France, Familles Rurales, INDECOSA-CGT, UFC -Que Choisir and Unaf recall that they’re asking for a ban on unsolicited phone canvassing.
In the meantime, they urge the Government to utterly rewrite the draft decree to be able to:
– Drastically scale back the time slots throughout which unsolicited phone canvassing is allowed;
– Generalize the proper of customers who decline a industrial proposal to not be recalled, in accordance with what has been obtained by the regulation on the insurance coverage sector.