Completely dematerialized for 3 years, registration certificates requests will be made freed from cost on the official web site of National Secured Titles Agency.
But many platforms have taken benefit of this alteration to make customers pay for these steps by intentionally utilizing misleading web site skins and abusive business billing, UFC-Que Choisir alert on its web site.
” The latter charge the Internet user additional costs for “on-line help”, “processing of information” or even “automated administrative duties”, notes the association for the defense of consumers.
Deceptive marketing approaches
After having sifted through 41 of these sites, the UFC-Que Choisir notes that 30% of them do not give access to the general conditions from the home page and that 33% do not have legal notices . ” A 3rd can induce […] in error about the business nature of their service [en laissant croire] that it’s an official web site »(Use of symbols similar to the tricolor).
The affiliation additionally explains that it has needed to handle with these websites disputes from Internet customers who’ve encountered difficulties in exercising their rights of withdrawal and their requests for reimbursement, or extreme delays in acquiring their disaster card when all the platforms “Highlight a fast home delivery, between 24 and 48 hours “.
No respect for private information
Only 5% of the websites analyzed additionally adjust to the guidelines on the processing of private information, that are however obligatory to obtain the approval of the Ministry of the Interior needed for entry to the automobile registration system. Finally, 15% of the platforms should not linked to the train of a automobile gross sales exercise, once more theoretically obligatory so as to have the ability to supply automobile registration services to people.
” Faced with these catastrophic findings for customers, the UFC-Que Choisir determined to alert the Minister of the Interior on the non-compliance with the situations of approval and despatched a letter of notification to the DGCCRF on the elements of common situations, authorized notices, retraction and presentation of those websites which can mislead the client », Indicates the affiliation on its web site.