The client affiliation UFC-Que Choisir has introduced that it’s taking class motion towards the tv station. The UFC desires Canal + to reimburse some 430,000 prospects for a rise within the worth of the subscription it had utilized to them with out prior settlement.
The case dates again to 2017. The channel then informs sure subscribers by e-mail that they’ll subscribe to further channels for, relying on the case, 2 or 5 € per 30 days. ” The problem is that these recipients who did not wish to subscribe to the offer themselves had to take the step of refusing it by logging into their customer area, explains Véronique Louis-Arcene, project manager at the UFC. Otherwise they found themselves subscribers. However, many did not even read these letters and found themselves paying. “
Canal + had additionally been the topic of a legal investigation into this query. After negotiating a previous request for forgiveness, the chain paid a superb in 2020 for promoting and not using a prior order. ” But no subscriber has been reimbursed, Véronique Louis-Arcene point. This is the object of our group action which could cost Canal + between 45 and 65 million euros. “The latter insists:” You cannot be forced into something that pays off without you explicitly agreeing to it, she insists. Otherwise it is considered a forced sale. “For the Consumer Code, it is the fact of receiving a good or a service without having wished it.
The association is also launching this action because it points to an increasingly frequent use of this type of practice by companies, particularly in the insurance sector, telephony or e-commerce sites. Often, the sums involved are small so as not to draw attention to the fees charged each month.
” At the second, phone operators are thus imposing a paid possibility on the event of 5G and solely vigilant customers who refuse will escape it. », Notes a lawyer who additionally mentions hidden subscriptions whenever you subscribe to an administrative help web site, and even pre-ticked bins on e-commerce websites that commit you to a quick supply possibility …