UFC-Que Choisir filed a complaint for misleading industrial practices against Leetchi with the Paris public prosecutor, “Faced with the unacceptable persistence of delays in the payment of its online jackpots” and after the sending of formal notices and fruitless makes an attempt at dialogue. ” Late payments, unanswered complaints, additional supporting documents requested for no apparent reason, the fund having disappeared… The testimonies of many disgusted users of the service offered by Leetchi keep coming ”, can we read in a press release from the consumers’ association, which adds that many users have to wait weeks, even months, before being able to benefit from their money. “A fee interval prolonged by a few days could exceptionally happen throughout the framework of a strengthened examination of the file, throughout the framework of the combat against fraud, supplied for by the rules, however the exception is changing into the precept since 1000’s of customers are affected by delays in releasing funds of a number of months ”, continues the UFC-Que Choisir who cites the instance of a person who needed to wait 5 weeks earlier than with the ability to use the cash from his solidarity fund. “In the context of the unprecedented economic crisis that we are going through, and while some people are using this fundraising system to meet basic needs (financial support for sick relatives, fundraising for hospital services, etc.), the the impact of these delays is particularly damaging ”, considers the affiliation.
Leetchi takes challenge with this presentation of the details. Recalling that it’s topic to the supervision of the ACPR (authority of the Banque de France, in control of the supervision of banks and insurance coverage), it explains that if the interval of launch of funds is 48 hours for 90% of jackpots, it could be longer “To ensure the legality of the solidarity jackpots and the transfer of funds to the legitimate beneficiary of a fundraising”. For 3% of the jackpots, the time could due to this fact be longer than 10 days and require several types of supporting paperwork to confirm the right vacation spot of the funds. “Leetchi also recalls that she makes no use of the funds collected from the jackpots. As an intermediary, its role is to act as a trusted third party and to ensure that the funds collected are paid back to the legitimate beneficiary and for the purpose determined by the creator of the pot ”, concludes the Crédit Mutuel-Arkéa subsidiary.
That mentioned, a number of customers who’ve testified at Le Figaro take into account the platform to be significantly intrusive with regards to paying cash. Our colleagues thus cite the instance of a faculty head who had determined to lift funds to plant an orchard in honor of her nephew, who died out of the blue on the age of 20 in January 2020. After having raised 4,500 euros in June , she determined to withdraw her pot, with out success. ” They started by asking me for bills, when the orchard was not yet planted. Then they claimed the death certificate, then a burial bill and another for funeral costs. And it was not yet enough ”, she explains to our colleagues, evoking a relentlessness that makes ” flip the grieving household again as they wished to create one thing that brings life again “. After threatening to file a complaint and stress from buddies on social media, Leetchi ended up paying the funds.
Asked by our colleagues, the overall supervisor of Leetchi, who succeeded in 2018 to the founder Céline Lazorthes, evokes a drawback of communication and notion on the processing of paperwork. It signifies that the shopper journey will likely be reviewed as a way to higher inform customers in regards to the paperwork they should present, even earlier than they launch their pot.