Beware of disagreeable surprises with telephone information, such is the message of UFC-Que Choisir. Information that’s nonetheless simple to acquire can rapidly price the much less attentive, remembers the shopper affiliation.
UFC-Que Choisir is not tender with the telephone information managed by non-public corporations and presenting themselves as six-digit numbers beginning with 118. “The 118 are surfing on the health crisis”, denounces the affiliation of customers.
The affiliation evokes the journey skilled by a number of individuals who acquired “exorbitant telephone bills after having contacted a telephone service supposed to put them in touch with a doctor on call”. The instance of Yannick is cited, whose invoice climbed by 25 euros for 7 minutes of communication. His spouse had discovered herself with a fever on Sunday morning and to hunt the nearest physician on responsibility. She emphasizes the incontrovertible fact that “they could have obtained the same information without spending anything”.
Nothing unlawful, nonetheless, UFC-Choosing notes, which factors out on the different hand the lack of transparency on the price of those services to which Internet customers simply flip, as a consequence of good visibility because of many websites nicely referenced by the engines search equivalent to Google (Medecin-de-garde.com, Allo-medecin-garde.fr or Urgence-medecin-garde.fr). “Difficult to decipher the tariffs of the call and the time of communication”, notes the affiliation whereas talking of the web site Allo-medecin-garde.fr. The latter thus invoices 2.99 euros the name and a pair of.99 euros per minute, quantities clearly current, however not in giant print.
“At no time either, do they clearly indicate that this rate will be applied throughout the call, including after the connection with the requested correspondent,” underlines UFC-Que Choisir. The affiliation invitations you to contact the attending doctor whose answering machine can have an excellent probability of offering the colleague’s quantity, or to contact the Samu who may also present information.
Source : UFC-What to Choose
