While a decree supposed to control the strategies of phone canvassing is at present being consulted with the National Consumer Council, ADEIC, AFOC, ALLDC, CSF, CNAFAL, CNAFC, CLCV, Families of France, Familles Rurales, INDECOSA-CGT, UFC-Que Choisir and Unaf denounce an “announcement effect” of the Government. Indignant at a mission which finally ends up legitimizing the harassment to which customers are victims, and whereas ready to acquire the ban on phone canvassing with out categorical consent, our associations name for the institution of a strict framework permitting them to refuse these calls.
Between customers who hesitate to choose up, those that have completely disconnected their telephone and people who are victims of disputed gross sales, exasperation is at its peak in the face of canvassing, as evidenced by the mobilization of the 450,000 customers who’ve signed up. our petition to ban this scourge.
While ready to require professionals to acquire the consent of customers to canvass them by phone, a system that has proved its value overseas, our associations have obtained progress by regulation to wash up the sector. Bloctel, the opposition record, has been strengthened by limiting its exemptions. Unlawful solicitations (non-session of Bloctel, theft of a phone identifier, and so forth.) at the moment are punished by dissuasive fines. Canvassing for vitality renovation and the apply of “one call, one contract” in insurance coverage at the moment are prohibited. Finally, a decree, topic to session, should specify the phrases of this gross sales approach (instances, days and frequency of calls).
While phone canvassing has elevated with the well being disaster, the Government could be anticipated to make use of its prerogative to determine intransigent guidelines to ensure the peace of customers. His mission, nevertheless, permits slots of greater than fifty hours of calling per week, over six days. From Monday to Friday, prospecting can be approved from 9 a.m. to 7 p.m. and from 10 a.m. to six p.m. on Saturdays, with just one and two hours of respite respectively at midday.
If that weren’t sufficient, the Government’s plan validates the worst pressures to which customers, particularly the most weak, are victims. Indeed, even when they refuse the business proposal from the first name, the direct vendor of the identical firm can be approved to name them as much as 4 instances in complete throughout the identical month, that’s to say as soon as every week. This tolerance is all the extra unacceptable because it constitutes an virtually clean test for professionals, reminiscent of these in the provide of vitality or family work, which nonetheless escape any sectoral framework.
Determined to combat in opposition to the scourge of phone canvassing, the associations ADEIC, AFOC, ALLDC, CSF, CNAFAL, CNAFC, CLCV, Familles de France, Familles Rurales, INDECOSA-CGT, UFC -That to decide on and Unaf:
- Recall that they name for the prohibition of unsolicited phone canvassing;
In the meantime, they urge the Government to fully rewrite the draft decree with the intention to:
- Drastically cut back the time slots throughout which unsolicited phone canvassing is permitted;
- Generalize the proper of customers who decline a business proposal to not be recalled, in accordance with what has been obtained by the regulation on the insurance coverage sector.