Faced with the unacceptable persistence of delays in the cost of its on-line jackpots, the UFC-Que Choisir is submitting a complaint right this moment for misleading industrial practices in opposition to the firm Leetchi with the public prosecutor of Paris. In reality, Leetchi’s dream of a “simple and quick” kitty has changed into an limitless nightmare for too many customers.
Late cost, unanswered complaints, further supporting paperwork requested for no obvious purpose, cash pot having disappeared… The testimonies of many disgusted customers of the service supplied by Leetchi maintain coming.
Leetchi boasts of guaranteeing a quick and environment friendly service so as to accumulate cash from totally different individuals, claiming on a number of events that the cost of the jackpots to the beneficiary is completed inside 48 hours. But that promise has been shattered for a lot of customers who’ve to attend weeks, if not months, earlier than they will get their cash’s price.
A cost interval prolonged by a few days could exceptionally happen inside the framework of a bolstered examination of the file, inside the framework of the combat in opposition to fraud, offered for by the laws, however the exception is turning into the precept since 1000’s of shoppers are affected by delays in releasing funds of a number of months.
Take the instance of a client who alerted us, on November 28, to the deadlines for cost of a kitty which was meant to assist her aunt whose well being is compromised as a consequence of covid-19, whereas one other consumer needed to wait one other 5 weeks earlier than having the ability to use the cash from his solidarity fund.
In the context of the unprecedented financial disaster that we’re going by means of, and whereas some individuals resort to this fundraising system to fulfill primary wants (monetary assist for sick kinfolk, fundraising for hospital providers, and so on.), the influence of those delays is especially damaging.
After sending formal notices and fruitless makes an attempt at dialogue, the UFC-Que Choisir takes motion and files a complaint for misleading industrial practices right this moment with the Public Prosecutor of Paris.
In the meantime, the UFC-Que Choisir:
- invitations shoppers, victims of great delays in the cost of funds, to come back ahead and gives them with a complaint template which is critical earlier than contemplating a treatment.
- intends to behave nicely in the face of Leetchi’s silence and inaction and for this goal refers to Justice by way of a complaint.
Consumers who’re victims of Leetchi’s practices, denounced by the UFC-Que Choisir, may be knowledgeable of the progress of this case by finishing a form.