The client protection affiliation has launched a gaggle motion towards the Crédit Agricole subsidiary, which isn't enjoying the sport of competitors …
(Boursier.com) – LCL is within the sights of the UFC-Que Choisir … The client protection affiliation stated Thursday that it had launched, on the idea of quite a few complaints, a gaggle motion towards the subsidiary of Crédit Agricole, which might not play the sport of competitors, earlier than the Judicial Court of Lyon.
In current months, customers have certainly alerted to the practices put in place by the financial institution to stop customers wishing to vary mortgage insurance coverage from turning to the competitors.
“While regulations require, since 2010, institutions to respond no later than 10 days after receipt of the request for changes in borrower insurance, several consumers have denounced the silence opposed by LCL for several months, illegally,” explains UFC-Que Choisir.
A “silence” which pushes debtors to attend one other 12 months
This “silence” would thus push debtors to have to attend another 12 months to vary insurance coverage, “since the borrower must request the change within a certain period of time, otherwise they will have to wait an additional year to obtain the much desired substitution” , deplores the affiliation.
At the identical time, the financial institution would proceed to cost the premiums for its group insurance coverage. “Other complaints point out that LCL continues to take premiums from group insurance even though it has made the change in insurance,” she continues.
Up to 1 million euros of injury
The UFC-Que Choisir cites the instance of a client who needed to wait 9 months, regardless of a number of reminders, to acquire “said change … with on arrival a net loss of 185 euros in purchasing power” . According to the affiliation's estimates, the injury suffered by hundreds of customers on account of these practices might attain “up to 1 million euros”.
“Such practices are unfortunately not isolated, because loan insurance, which can represent more than half the cost of a mortgage, constitutes a first-rate financial windfall for banks,” provides UFC-Que To select.
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