The UFC-Que Choisir is taking authorized motion in opposition to LCL bank. The affiliation launches a bunch motion to impede competitors. She has collected “many complaints” from customers who’ve encountered blockages when altering borrower insurance coverage.
The consumer defense association signifies in a press launch having “initiated before the Judicial Court of Lyon a group action against LCL”. She writes that she has been “alerted in recent months by consumers to the practices put in place by LCL to prevent consumers wishing to change borrower insurance from turning to the competition”.
“While regulations have required, since 2010, institutions to respond no later than 10 days after receipt of the request for changes in borrower insurance, several consumers have denounced the silence opposed by LCL for several months, illegally”, explains UFC-Que Choisir.
Thousands of customers affected
“With this silence, LCL short-circuits the substitution procedure, pushing borrowers to have to wait another year to change insurance,” deplores the group. She underlines that, throughout this time, “the bank continues to invoice the premiums of its insurance group”.
“Other complaints point out that LCL continues to take premiums from group insurance even though it has made the change of insurance,” continues UFC-Que Choisir. According to his calculations, the harm suffered by 1000’s of customers might attain “up to 1 million euros”.
With its authorized motion, UFC-Que Choisir desires “to allow all customers who are victims of the practices of the banking establishment to obtain reimbursement of group insurance contributions that have been unduly invoiced”.
– to www.leparisien.fr