The registration certificates utility, which has been achieved completely on-line for 3 years, is free on the official web site. But paid sites, which play with misleading tricolor fireworks, don’t observe the foundations. Faced with this regulatory contempt, the UFC-Que Choisir alerted the Minister of the Interior in addition to the General Directorate for Competition, Consumption and the Repression of Fraud (DGCCRF).
Since the tip of 2017, the appliance for a registration certificates (grey card) has been completely paperless. The official web site of ANTS, the National Agency for Secure Titles (www.ants.gouv.fr), permits you to do that without cost (1) in just a few clicks. Yet, already on the time, we alerted consumers to the risk of falling on paid sites. The latter cost the Internet consumer further charges “Online assistance”, of “Processing of the file” and even “Automated administrative tasks”.
Lightweight sites with rules
Of the 41 sites providing the institution of the registration certificates that now we have scrutinized, a big half doesn’t adjust to authorized obligations. 30% of sites don’t present entry to the final situations from the house web page and 33% shouldn’t have authorized notices. Worse but, a 3rd social gathering can mislead the buyer in regards to the marketability of their service. Indeed, their group or the use of symbols such because the tricolor flag might result in imagine that it’s an official website. The varied disputes that UFC-Que Choisir needed to handle additionally present that customers are confronted with many difficulties regarding their proper of withdrawal or the request for reimbursement, even partial, of the prices incurred.
The delays in acquiring the grey card are additionally usually an issue, whereas all of these sites promote fast dwelling supply, between 24 and 48 hours.
In addition to this, these sites ought to, in principle, be linked to an exercise, even oblique, of the sale of automobiles and never be mere suppliers of companies. However, among the many 32 firms which publish the assorted sites that we evaluated, 15% don’t respect this situation.
Poorly protected private knowledge
We have discovered that the foundations on cookies are clearly put aside. Only 2 sites are in accordance with the rules (ie 5% of the sites studied). Likewise, the processing of private knowledge and the coverage associated to them reveal an actual amateurism. And, when this coverage is pretty simply accessible, it is vitally sketchy. However, that is one of the factors for acquiring the required approval from the Ministry of the Interior permitting entry to the car registration system (SIV) and finishing up registration procedures on behalf of a person.
Faced with these catastrophic findings for shoppers, the UFC-Que Choisir determined to alert the Minister of the Interior on the non-compliance with the situations of approval and despatched a letter of notification to the DGCCRF on the elements of basic situations, authorized notices, retraction and presentation of these sites which can mislead the buyer.
(1) The request is certainly free. The registration certificates stays chargeable in response to the quantity of fiscal horses and in response to the strategies of the division, identical to the request for a replica or the change of holder of the registration certificates. The change of handle is free on the ANTS website and solely delivery prices can be charged.