The client affiliation checked out the new resolution supplied by Free at the starting of the month to amass his smartphone. She factors to some dangers concerning Free Flex.
An offer that “looks enticing but is not without risk”For UFC-Que Choisir. With Free Flex, Free intends to offer a new manner of buying your smartphone, in full freedom and transparency. To stop customers from turning into disillusioned, the affiliation checked out the offer and recognized six “points of vigilance”. Without overtly criticizing the offer, UFC-What to Choose explains presenting sure elements that it is higher to pay attention to earlier than committing.
Some mandatory reminders based on the affiliation
Part of the record of causes to be vigilant acts extra as a reminder for customers fully new to the Free Flex offer. Thus, the affiliation explains particularly that, since the Free Flex offer is fully unbiased of the bundle, the subscriber “will subsequently need to proceed to hire his telephone till the finish of the 24 months, even when he cancels his cell plan“.
UFC-Que Choisir additionally remembers the must pay the totality of the remaining month-to-month funds if the subscriber needs to develop into the proprietor of the cell phone earlier than the expiration of 24 months, and thus signifies that the client “has an interest in acquiring the telephone. Indeed, it would be a shame if he did not become the owner of the phone when after 2 years, it still has value and the amount of the purchase option is reasonable.”
She additionally remembers that if the offer is clear and free, it “based on consumer credit […] which commits the beneficiary and obliges the operator to provide a certain amount of information. ”
Two unknowns for the client
UFC-Que Choisir additionally needs to warn on the query of the possession of the phone. Until you activate the buy, Free nonetheless owns the buy and is liable for making repairs. However, “in the occasion of loss, theft or breakage, the injury might be at your expense. What’s extra, when returning the telephone, Free is entitled to cost a price if it considers that the telephone has been broken.”Explains the affiliation.
Thus, she requires distrust: “the amount of these costs is not necessarily known in advance. Consumers who subscribed to the old Free mobile smartphone rental offer found themselves paying fees of up to € 250 on the pretext that they had not returned the phone or that it was damaged then that it was not. ”
Last level, which this time can solely be verified inside two years, the affiliation additionally remembers that after the 24 months have elapsed, if in case you have not purchased or returned the smartphone, Free will proceed to cost you for the rental. , making the machine dearer. Suspicious, UFC-Que Choisir thus signifies that “nothing says the operator will notify you when the time is proper to make your selection“. On this level, it is going to be essential to consider in the good religion of the operator.