It is in courtroom that SFR must reply for the value will increase on RED subscriptions, the costs of which had nevertheless been assured for all times. The UFC-Que Choisir has certainly lodged a complaint against the operator on this delicate situation.
For virtually two years, in 2018 and 2019, RED by SFR, the non-binding supply of the operator on the crimson sq., dangled customers with packages at costs ” guaranteed for life As he has repeatedly promised on Twitter. In its communication, SFR had also clubbed hard-hitting mentions such as ” for 1 12 months and after additionally ” and even ” with out period situation “.
Automatic worth improve
In brief, the operator promised packages with out worth will increase sooner or later, which attracted hundreds of shoppers who succumbed to the allure of those affords. Unfortunately, the honeymoon didn’t final lengthy. Between September and December 2020, RED has eaten its hat by growing its costs beneath the guise of elevated information quantity. Tariff will increase that go ” from 30% to 75% of the initial price “, Recalls the UFC-Que Choisir.
It is of course possible to cancel your subscription while keeping your number (principle of portability). A simple operation but which still requires organization. Very often, the customer accepts the price increase which is automatic. This is the reason why the consumers’ association filed a complaint with the public prosecutor of Paris, with two objectives: to convict SFR and to allow the subscribers concerned to be reimbursed.
SFR is not the only operator guilty of such practices. In fact, this kind of “promotion” is spreading, ” operators don’t appear to be involved in regards to the misleading nature of their practices in view of the monetary beneficial properties obtained », Denounces the affiliation. The potential condemnation of SFR can be a wake-up name to all gamers within the cell telephony market.