The Covid doesn’t forestall the UFC Que Choisir from persevering with to defend the pursuits of shoppers. In drive mode, by electronic mail or by telephone, its volunteers in Aude have thus been in a position to course of a really massive variety of instances since the begin of the pandemic.
The pandemic has disrupted the easy working of the Federal Union of Consumers “What to choose” from Aude, nevertheless it has tailored. By displaying creativeness and with the fierce will to defend others that characterizes them, its members have succeeded in pursuing their mission.
The Locale de l’Aude affiliation was created in 1980. It is presently chaired by Christian Mathonneau. Its headquarters are positioned at the Place des Veterans d’Afrique du Nord in Carcassonne. The permanence of the Carcassonne department is additionally positioned right here. The affiliation is additionally current in Narbonne, Sigean and Castelnaudary. Currently, the Aude president is on the lookout for volunteers to permit the UFC Que Choose to renew its exercise in Lézignan and in the higher valley (Limoux-Quillan), exercise quickly interrupted partly due to the well being scenario linked to the pandemic. Those can contact 04 68 47 64 00. All info may be obtained by electronic mail at the following deal with: firstname.lastname@example.org.
What is the UFC Que Choose? It is an affiliation legislation 1901, non-profit, free from any governmental affect, monetary and press teams, political events and religions. It was created in 1951 and is due to this fact the oldest affiliation of shoppers in France, but additionally in Europe. It has 145,000 members and stands as a stress group vis-à-vis the public authorities and professionals. 142 native associations are unfold throughout the nation with 4,000 volunteers.
The head workplace is positioned on Boulevard Voltaire in Paris in the eleventh arrondissement, the place the Que-Choose newspaper (created in 1961, 440,000 subscribers and a circulation of 570,000 copies), the Que-Choose Santé newspaper (created in 2006) are additionally put in. , and the numerous operational providers of the Federation. Meetings of the Federal Board of Directors are held there every month in addition to these of the numerous thematic committees: Agriculture and Food, Banks and Insurance, Commerce, Housing and Health.
Its motion at the nationwide degree consists of: defending the collective curiosity of shoppers, making certain a countervailing power towards public providers and professionals, and growing the legislation in the curiosity of shoppers.
Four branches in the Aude
Concerning our division, the 4 branches have resumed their permanence. In Carcassonne, it is the coverage of drive which is practiced. After a phone assembly, a volunteer comes to satisfy the shopper in the parking zone and thus start the course of. Sigean, Narbonne and Castelnaudary function face-to-face, after all respecting all the well being guidelines imposed.
Christian Mathonneau, President Audois, was elected for the third time in a row. It may be happy with its wonderful outcomes since 80% of the conflicts handled have been settled. Members of our division have recovered over 4,000 euros. In 2019, earlier than the pandemic, 1,550 instances have been investigated. 698 folks have been acquired and 1,650 recordsdata submitted by e-mail have been processed. The opening hours of the branches are 3,400 hours. Four folks cope with disputes uncovered on-line. Currently, the UFC Que Choisir Aude employs two folks and may depend on 32 volunteers. The Audois are 1,600 to have joined this affiliation. Also in 2019, 49 days have been dedicated to in-house coaching of volunteers.
The UFC Que Choisir, in Aude as elsewhere, attends as a member of the consultative committees of native public providers (CCSPL), the place it can provide its opinion since the session of associations is now obligatory.
The Audoise group working round Christian Mathonneau didn’t cease when the measures led to by the pandemic have been ordered. A really massive variety of instances have been thus dealt with by electronic mail. In this regard, the members of the UFC are delighted with the function performed by the Communal Social Action Centers (CCAS), which permit people who find themselves not comfy with computer systems to still cope with the affiliation. . The CCAS scan all the paperwork in the disputed recordsdata and transmit them on to the department of the UFC involved, which may instantly get to work.
For the sake of completeness, Christian Mathonneau specifies that there is a partnership with the IUTs of Narbonne and Perpignan permitting legislation college students to hold out sensible internships inside the affiliation. A partnership which ought to be prolonged to the colleges of Montpellier.
For the president, “there was no question of easing off because of the Covid. The interests of consumers are often violated, whether we are in a period of pandemic or not. Appropriate measures such as the” drive “or the processing of files entirely by email enabled us to pursue our actions “.