From 1er January 2023, receipts, bank card receipts and vouchers will not be systematically printed. This is to defend the surroundings but additionally well being. A good concept ? Not so certain…
“Do you want the receipt?” “ The question is asked more and more frequently when you do your shopping in supermarkets. Soon however, that will no longer be the case. From 1er January 2023, in accordance with the provisions of article L. 541-15-10 of the Environmental Code, sales receipts, bank card receipts and purchase vouchers will no longer be printed automatically. However, professionals could still offer to edit them.
So, totally out of date, the ticket? The tons of paper used in this way each year would harm the environment, while the coupon itself would contain endocrine disruptors, which are dangerous for our health. Hence this decision to delete it. This is not a joke ! but a very serious amendment which stems from the so-called “anti-waste” law for a circular economy. The same one which has already banned single-use plastic bags and cutlery, and which aims to eliminate packaging in the same material, such as blisters around batteries and light bulbs, by the end of 2025. In vouchers pupils, Carrefour like Système U have anticipated; the two brands no longer issue sales receipts in a few pilot stores. The calculations have been done. At Système U, we see that on average, 40% of customers say they are not angry if they are asked to do so during checkout. Ultimately, this percentage, compared to the 1.2 million reels used by U to edit invoices, could represent an annual saving of 44,077 km of paper, or a little more than the circumference of the planet … Seen from this angle , the stake challenges.
Proof of purchase useful?
“The elimination of systematic printing is also a matter of health, pleads Patricia Mirallès, member of the first constituency of Hérault and the origin of this amendment. I learned, by reading a Japanese scientific study dating from 2006, that the receipts contained bisphenol F or S, an endocrine disruptor described as dangerous for health and the environment, continues the parliamentarian. I thought to myself that they weren’t necessary for small sums, especially when you buy a coffee or when you go to the bakery. This is all the more pointless as most of the time, you throw away your ticket as soon as you receive it! “
On the facet of shopper associations, together with the UFC-Que Choisir and the Association Force Ouvrière consommateurs (Afoc), the viewpoint is sort of completely different. “The sales receipt could be very usually, for the shopper, a component of verification of his purchases, however not solely. It additionally serves as proof in the occasion of a defect in the product bought, or fairly merely if one needs to change or obtain a refund for an merchandise “, indicates Matthieu Robin, researcher at UFC-Que Choisir. With the elimination of paper coupons, the association also notes an increased risk of fraud and litigation. “This would significantly concern contactless, specifies Matthieu Robin. On fee terminals, it’s fairly attainable that the service provider varieties the quantity to be paid with out the buyer seeing it. The ticket is then his solely technique of verifying that he has paid the sum he owes to the skilled. “ The same goes for credit card receipts. If the buyer expresses the request, one solution could be to send him his receipt via his Internet mail. “But still today, not all consumers have digital access”, retorts the researcher of the UFC-Que Choisir.
As for the positive effect for the planet, it is not certain. Email is a fast and convenient way to communicate, but its use is not without consequences for the environment. Accompanied by an attachment, an email emits 19 g of CO2. Taken individually, the impact is small, but when we multiply it by 34 million messages sent every hour (not counting spam!), It is quite different… Another problem raised: if the end of the systematic printing of the receipt provided for in the texts leaves the customer the responsibility to request a written proof of purchase, the brand must, for its part, collect his personal data, including his e-mail. “This can give consumers the fear that they are being used for other purposes. Who tells him that, tomorrow, he will not receive, with his receipt, a promotion on a product or any other advertisement? “, emphasizes Matthieu Robin. Jean-Michel Chanavas, Managing Director of Mercatel, an affiliation specializing in monitoring technological developments in technique of fee in commerce, completes: “Individuals ought to be supplied a test-off type, the place they need to clearly point out whether or not or not they authorize a number of use of their private information. However, if investing in new technological options is straightforward sufficient for the grocery store chains, for the neighborhood shopkeeper, already drowned by the administrative constraints and people associated to the covid, it dangers being the coup de grace. “ Obviously, the measure is far from unanimous, on the side of professionals and consumers …
What the regulation says
At 1er January 2023, until the buyer requests in any other case, the computerized printing of money register and financial institution card receipts in addition to buy vouchers can be prohibited (regulation n ° 2020-105 of February 10, 2020 relating to the combat in opposition to waste and round economic system). The ticket could be printed or despatched by e-mail. A decree to this impact is awaited.
3 questions to Saad Barhoun
Payment, assortment and financing director at Leroy Merlin
“We have been anticipating this measure for two years”
QC: How are we getting ready for dematerialization at Leroy Merlin?
Saad Barhoun: We have been anticipating the removing for 2 years. We stopped the systematic publishing of receipts in a pilot retailer in Arras (62), then we listened to the suggestions from our prospects and workers. This measure corresponds to expectations.
QC: What motivated your strategy?
SB: It takes time to research a buyer journey earlier than deploying the acceptable instruments. The concept is to dematerialize invoices, money register and fee receipts. We proceed in three levels: invoices for Internet orders, invoices for shops, then sales and fee receipts. Proof of buy can be despatched to the buyer account if he has one, or his e-mail handle can be collected to ship it to him.
QC: What is the economic system measured for you?
SB: We did not assume by way of economic system, quite by way of buyer expertise and regulatory compliance. We have to adapt the software program, deploy it in our 143 shops, prepare our groups… But, at the finish of the day, we see extra fluidity at the time of fee. And a greater relationship with our prospects.