“The approach is adapted and pleasant, it is very positive”, assures Nicolas Castaing. This surgeon from the Four Cities Hospital Center (CH4V), in Hauts-de-Seine, is enthusiastic when he talks about Happytal. He has been utilizing this service for 2 years now. Each week, he collects baskets of “fresh and short circuit” greens and fruits from the start-up’s concierge, inside the hospital. “It’s very practical, I put together my basket on demand and it allows me to have fewer vegetables to buy at the market afterwards. “
Made available to caregivers, this sale of baskets is part of a set of offers from the start-up. This company, launched in 2013, offers public hospitals concierge services and reservation management for individual rooms.
An attractiveness factor
For its two founders, Romain Revellat and Pierre Lassarat, its goal is to take care of both patients and caregivers. “From the start, we worked on the perception of the management of the patient experience. However, it is inseparable from that of the nursing staff, ”assures Pierre Lassarat, presently director common of the utility.
Happytal therefore also offers solutions to caregivers to enable them to move around, get supplies or even have moments of relaxation. Childcare, taxis for the journey between home and work, help to find accommodation without advance payment, grocery deliveries …
“The hospital, as a nursing institution, does not have to take care of this, so I find it good that a service like Happytal is set up,” says Dr Castaing. “All this is to the benefit of HR attractiveness,” boasts Pierre Lassarat.
Services and vouchers
The start-up, questioned in 2019 for commercial practices deemed aggressive, rebounded in 2020 by winning the call for tenders launched by UniHA, the first group purchasing network for public hospitalization.
The health crisis, which highlighted the difficult working conditions of hospital staff, prompted its founders to develop a platform, “happy-heroes”, allowing access to a range of services and vouchers for facilitate the daily life of professionals mobilized by the fight against Covid-19.
At CH4V, 200 caregivers frequently use this resolution. Happytal presently claims 400 associate well being institutions, together with 140 with a bodily concierge, on the premises.