The client protection affiliation calls on candidates for regional elections to decide to implementing ten concrete calls for for a “new deal” for the TER of their area.
On the event of the subsequent regional elections (June 20 and 27), the UFC Que Choisir supported by the FNAUT (National Federation of Associations of Transport Users) and the FUB (French Federation of Bicycle Users) need to problem the candidates on the quality of service of TER, regional specific trains which have been managed since 2002 by the Regional Councils. And as a lot to say that the discovering of their examine will not be sensible.
The affiliation's investigation concludes that there's a “worrying trend”. “After having experienced a golden decade (2002-2012), where renewal of rolling stock and increase in frequencies have boosted attendance (+ 55%), it has stagnated since then. If the causes are necessarily multiple (price change fuel, strikes, development of carpooling and Macron coaches), the shortcomings in terms of quality of service appear to be a major explanation for this glass ceiling “, we will learn.
A delay price of 10%
It seems that “the reliability of the service is lagging behind”. Thus, in 2019, practically one in ten TER didn't take the begin (9.7%). And for individuals who have pushed, the delay price reaches 10% “.
“In complete, the actual reliability price of French TERs in 2019 was solely 81.3%, which implies that a subscriber making a spherical journey per day will expertise on common two delays or cancellations per week!” , denounce the associations. We will also note a strong regional disparity in these delays as shown in the map below.
“France is furthermore in the tail wagon in the European panorama. Austrian, Dutch or German TERs are twice as late as in France. In addition, intermodality, significantly between bicycle and prepare, remains to be as troublesome, for instance as a result of of difficulties of parking in stations or the low capability of transport of bicycles in the trains “, continues the UFC.
“Users solely have their eyes to cry”
For these associations, this situation is “not shocking” because “the SNCF is just topic to few constraints from the Regional Councils. Thus, whereas it's important that delays and cancellations ‘price' to the firm, the penalties and malus in the occasion of disruptions are lower than 1% of the subsidy acquired annually by SNCF at nationwide stage “.
Worse, “customers typically have solely their eyes to cry over reliability issues, uncommon being the areas to have carried out a passable compensation system for TER subscribers in the occasion of degraded service”.
Faced with this situation, the associations are formulating several proposals for candidates for the regional elections for “a brand new deal” which in particular better associates the TERs with the bicycle in order to “improve by 50% the attendance by 2030” and reduce “the crushing weight of the automobile”.
“A superbly sensible goal”, advances the UFC Que Choisir “which might enable the saving of 1,000,000 tons of CO2 per yr”.
It is a question of improving “lastly the reliability of the TER” by improving by two points the real punctuality rate of the TER; to “facilitate, in any respect ranges, intermodality between biking and regional trains, to allow end-to-end ecological journeys”, in particular by equipping all stations with bicycle parking.
“When the provide improves, customers are there,” said Alain Bazot, president of UFC Que Choisir.
Other demands: “to make subscriptions fairer, to take account of the quality of service and unexpected occasions” with, for example, the possibility of suspending subscription contracts, without terminating them and a real compensation policy when a situation of repeated delays is determined.
Finally, the associations wish to “enhance the sensible hyperlink between regional trains and mainline trains, to advertise the switch from one mode to the different”; and “higher contain consumer representatives in structuring transport selections, to make sure that their expectations are correctly taken into consideration”.