The shopper affiliation UFC-Que Choisir launched an action in opposition to Canal + on Tuesday, April 27, in order that the tv group reimburses prospects to whom it had utilized at the finish of 2017 an enhance in the value of the subscription with out prior settlement.
“The UFC-Que Choisir is launching a group action today before the Nanterre court so that the 430,000 victim subscribers are fully informed of these practices and simplify their reimbursement of the sums illegally billed by the channel”, declares the affiliation in a press release.
The Canal + group was sentenced in July 2020, after negotiating a previous act of contrition, for the “Forced sale” a brand new supply launched in December 2017. At the time, the Canal + group knowledgeable its subscribers who didn’t profit from the Canalsat subscription that they may profit from this new supply by paying 2 or 5 euros. In the course of, Canal + knowledgeable its subscribers that they needed to come ahead to refuse the supply.
If the group needed to pay a high quality starting from 3 to five million euros, “The subscribers are left behind”, says the UFC-Que Choisir right now. “The majority of the customers concerned were never aware of this passage in force of the chain”, nor of their “Right to be reimbursed at any time”.
The complete quantity of reimbursements may attain 45 to 60 million euros, estimates the authorized supervisor of the affiliation, Raphaël Bartlomé. “It’s free, it’s simple, we take care of everything”, he stated to subscribers who may, in keeping with him, count on a reimbursement of between 72 and 180 euros. “They just have to keep the account statements proving that they have paid these sums and possibly the e-mail of the time”, to make himself identified at the finish of the process, he added.
“Since the sanction is cheaper than what it can bring” to the vendor, the forced subscription “Has become an increasingly common practice”, regrets Mr. Bartlomé, who says he’s engaged on the case of different corporations which have used it.