UFC-Que Choisir has simply launched a gaggle motion in opposition to Canal + earlier than the courts for a refund. This motion follows the popularity by Canal + of compelled subscription gross sales practices.
“The UFC-Que Choisir is filing today a class action against the CANAL + Group before the Judicial Court of Nanterre, in order to allow all customers who are victims of the channel’s forced sale practices, to obtain the reimbursement of this price increase not validly granted.”
Canal + should reimburse as much as 60 million euros to its subscribers
It’s in january 2018 than the Canal + channel will increase the worth of its subscriptions by 5 euros. To compensate for the rise in its costs, the channel supplied new channels and content material to its clients. This enhance is imposed to a few of its “loyal” subscribers. To cancel this new provide, just one answer was supplied to the shoppers involved. You needed to go to their buyer space and specific their refusal.
So the July 9, 2020, the Nanterre public prosecutor’s workplace publishes a press launch wherein the sanction is specified. “A criminal investigation was opened and the offense of selling without prior order was brought against the Canal + group who admitted his guilt for the facts of forced sale and paid a fine ”. The Vivendi group, proprietor of Canal +, due to this fact obtained aa advantageous of between 3 and 5 million euros.
It is due to this fact at this second that UFC-Que Choisir intervenes. Alerted by Canal + subscribers, the affiliation is demanding the reimbursement of 430,000 sufferer subscribers of its compelled promoting practices. Thus, this reimbursement may quantity to 60 million euros.
This group motion is important, sincea big majority of the shoppers involved “have never been aware of this passage in force of the chain“. Worse nonetheless, Canal + Group subscribers didn’t know that this observe is unlawful ”. However, UFC-Que Choisir insisted on the truth that “they would havea right to be reimbursed at any time“.
The Canal + channel refuses to reimburse all of its subscribers. This is why theUFC-Que Choisir seizes French justice. And specifies that “the practices consisting in imposing on consumers services or products against their will, which become common, must be stopped and the victims systematically reimbursed”.